Refund policy
If you have any issues with any of the items you ordered and wish to start a Return, please see below for our guidelines and procedures:
You may return most items within 30 days of your original purchase.
For exchanges of items of a different size and/or color, we do not offer direct exchanges. Please complete the return process below and place a new order for the exchanged item desired.
Some items may not be eligible for returns. These include: mystery bags, gift cards, and custom made-to-order items.
We do not provide returns or exchanges to international orders. If there is an issue with your international order, please contact customer service and we will try to resolve it.
All returned items must be in new, unworn, and unwashed condition. All original tags and accessories must still be attached.
1) Create an account with the email address used on the order you previously placed. Otherwise, if you already have an account, please login. You can create an account or login here.
2) Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return. Select a return reason and add a note for the store. Click request return.
If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label.
3) Ship the item(s) back to us. If you use your own return label, please address the package to:
Bridgeforth Cotton
Attn: Returns
2035 E Vista Bella Way
Compton, CA 90220
4) Once we receive eligible return item(s) they will be inspected and processed within 2-3 business days. If there is a refund due, a credit will be issued to the original form of payment, minus any applicable shipping fees.
Please note, a $7 restocking fee is applied to all returned orders.
If you have any questions or concerns, please feel free to email us at customerservice@bridgeforthcotton.com